Frequently Asked Questions

MTN FX is a comprehensive logistical and operational platform designed for public and private ski operations. Purpose-built for patrol and guide teams. Built by Mountain Pro's for Mountain Pro's! It streamlines daily workflows with AM/PM reporting, integrated weather data and forecasting, avalanche mitigation documentation, and high-explosive inventory tracking and analysis. Using high resolution 3D mapping platforms and detailed winter imagery. It builds a cohesive framework for operational efficiency, allows for access to historical records and distribution of data. It is delivered as a secure, hosted web application (web browser) and is available 24/7. 

MTN FX is a cloud-based web application (SaaS) accessible 24/7/365. For customers in the United States, data is securely hosted in U.S.-based data centers to ensure compliance with applicable regulations. International customers are encouraged to contact us regarding specific compliance needs—we can accommodate most requirements.

As part of your service, we fully manage and maintain all cloud infrastructure, so you don’t have to. Your data is accessible anytime, from anywhere, with optional access restrictions available upon request.

Technical support, customer service, and development updates are available around the clock via email, phone, or our customer support portal (URL).

Our software is priced based on the number of users and modules selected. Overall cost is influenced by several factors, including the complexity of initial onboarding, the number of administrative and basic users, and the specific modules in use.

For a detailed quote, please contact us directly. We're flexible and committed to finding a solution that fits your needs and budget.

Implementation timelines depend on several factors, including the size of your operation and specific requirements. Onboarding is typically completed during the off-season to ensure the system is fully operational by the start of your season.

For first-time users, we recommend initiating the approval process in spring or early summer. If you're an existing customer needing modifications, this same timeframe is ideal, as it allows sufficient time for adjustments and testing.